Return / Refund Policy

Miniturtle Return / Refund Policy:

We have a 14 day return policy. If for any reason you are not satisfied with the product received please contact us at cs@miniturtle.com. Please provide us with your name. Order number and reason for return. Once confirmed please follow the return instructions.

How Returns are handled:

Scenario 1: For items that are accidentally ordered or no longer needed, buyers are responsible for return shipping charges. Refunds are issued to the original form of payment and original cost of postage will be deducted from the refund.

Scenario 2: In the event that we (the seller) mail out a defective / broken or incorrect item we will provide a prepaid return label and issue a full refund.

Exchanges: For exchanges buyer is responsible for mailing back the original item. Once confirmed please follow the return instructions below.

Please return the item, along with your Order # and reason for return to the address listed below.

MT Return Center
969 Empire Mesa Way
Henderson, NV 89011

Thank you for your time and cooperation.